Support

At Casino Marriott, help is always within reach. Our support team is available 24/7 via live chat and email to handle account questions, payment issues, bonus inquiries, or game troubleshooting. If you prefer to speak by phone, we can arrange a callback — just ask in chat or email and we’ll set it up swiftly. We focus on clear, practical solutions so you can get back to playing with confidence.

How you’ll connect: options and typical response times

Live chat: the quickest route. Click the chat icon and expect a response within minutes — most players connect with an agent in under a minute. Email: send details to support@casinomarriott.com and receive a thorough reply, typically within 12–24 hours depending on volume. Phone/callback: available on request; when arranged, callbacks are usually scheduled within a few hours during active support periods.

These are target times designed to set expectations; for urgent account holds or security flags we prioritize immediate review and escalation.

A help center that actually helps

Before contacting an agent, you may find an immediate answer in our FAQs and Help Center. Common topics covered include account verification, deposits and withdrawals (we support Interac, MasterCard, Visa, and Wire Transfer), currency options (AUD, EUR, GBP, USD), bonus terms, and step-by-step guides for gameplay issues. Searchable articles and clear walkthroughs speed up resolution for routine questions — but our team is just a chat away for anything more complex.

Experienced agents who get it done

Our support staff are trained on real account and payment scenarios and familiar with games from leading studios such as NetEnt, Betsoft, Big Time Gaming, Evoplay, and Red Tiger. That means faster diagnoses for game glitches, accurate guidance on wagering and withdrawal rules, and clear assistance with verification requests. When an issue needs escalation, agents follow documented procedures to move your case forward without delay.

Simple tips to speed up your request

When you contact us, include your account ID, the email associated with your account, a brief description of the issue, and any screenshots or transaction IDs. Those details help the team pinpoint problems and deliver solutions more quickly.

Visit our support center at /support.html to access chat, email, and the Help Center. Reach out anytime — we’re ready to help and committed to resolving your concerns promptly and professionally.